During our initial meeting I knew very quickly that Joan was going to show a lot of love to or pets while we were away. I also noticed her attention to detail and this made me feel I could trust that this was going to be a great experience for our dogs and for peace of mind while we were on vacation. Instead of feeling badly that my pets were left behind, I knew they were getting quality care because of the several pictures and notes we received daily. Heidi’s Hounds was very efficient and clear as well as user friendly. Overall it was a great experience