We booked Heidi’s Hounds after not being happy with our dogs day care boarding services. I really thought Heidi’s Hounds was going to be too good to be true. They exceeded our expectations and I will be strictly using them in the future for our dog! When originally reaching out, Heidi and Joan came to our home to meet our pride and joy (crazy dog parents lol) and learn more about our german shepherd and what we were looking for. When it came time to booking, we were able to do it online and any little changes or question that we had, were answered quickly and accommodated. Joan watched our German Shepherd for 5 days while we were away and I can’t find the words to describe how awesome she was! She provided journal entries and photos multiple times each day and provided us with such a peace of mind when traveling and feeling bad for leaving our dog. We went to Disney World and I actually think our dog had more fun with Joan than we did!! When we got home and Joan came back with our dog, he was actually sad when she left!! Heidi’s Hounds is a bit more $$ than your typical dog boarding facilities but I actually think its a steal for what you are given. Next time we go on a trip or are away from home a little too long, we know exactly who we will be calling!!