Cancellation Policy | Heidi's Hounds
Cancellation Policy

Let’s face it! Things happen.  No one likes to pay for something they’re not going to use.  We get it.  We really do!  However, when a booking comes in our amazing pet sitters organize their life to make certain your animals needs are met at the scheduled time and convenience for you. We are a boutique pet care service and adhere to a strict no overbooking policy. We will turn away business when our sitters are assigned to care for your pets.

In order to provide the absolute best care to our clients, keep our team members happy and productive, and ensure our office is operating as efficiently as possible, we have implemented a Heidi’s Hounds Cancellation Policy on all appointments.

Dog Walking & Multi Day Pet Sitting Services

Cancel 0 – 24 hours: Service will be charged

Cancel 0 – 48 hours on major holidays: Service will be charged

Major Holidays include New Years Eve, New Years Day, President’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

Overnight House Sitting and Pet Lodging Services

We require a 50% deposit to guarantee service.  The balance due is required on the day of your first visit.

Cancel 0 – 48 hours prior to first day of service (0 – 7 days if service includes a major holiday):  Balance for entire service will be charged

Cancel 2 – 7 days prior to first day of service (8 – 14 days if service includes a major holiday): 50% of your deposit is non refundable. The remaining 50% will be placed on your account for future use.

Cancel 8 days or more prior to the first day of service (15 or more days if service includes a major holiday): Full refund

If you need to modify any part of your scheduled reservation (leaving later than expected or home earlier than expected) the following policies apply:

Modify 0 – 48 hours prior to first day of service (0 – 7 days if service includes a major holiday):  Balance for entire service will be charged

Modify 2 – 7 days prior to first day of service (8 – 14 days if service includes a major holiday): 50% of the value of your unused service is non refundable. The remaining 50% will be placed on your account for future use.

Modify 8 days or more prior to the first day of service (15 or more days if service includes a major holiday): Full refund

Major Holidays include New Years Eve, New Years Day, President’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

Reservations made within the cancellation window are non-refundable

                
            
    
  • Love the pics you always take! Thanks for taking such good care of Ripley. He was so excited when he saw you today!

    Leslie Rakauskas /Hingham, MA
  • Thank you for your unbelievable care of our Scouty-Girl!!

    Julie Pollick-Driggs / Hingham, MA
  • Just wanted to thank you for taking such good care of Riley and Annie for my sister in law. She called me to say how wonderful you were and how happy she was to have found you! For me, you have saved me from the responsibility of being a great sister in law and offering to take care of the dogs when they go away.

    Susan Boyd / Hingham, MA